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Management Accounting Practices: A Case of Total Quality Management (TQM) Strategies and Performance

Authors:

A. M. S. K. Alahakoon ,

University of Kelaniya, LK
About A. M. S. K.
Department of Finance, Faculty of Commerce & Management Studies
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M. R. P. Wijesinghe,

University of Kelaniya, LK
About M. R. P.
Department of Finance, Faculty of Commerce & Management Studies
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W. G. I. D. Premarathne

University of Kelaniya, LK
About W. G. I. D.
Department of Finance, Faculty of Commerce & Management Studies
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Abstract

This study aims to identify the emergence of Total Quality Management (TQM) and its implications on Management Accounting in a leading company in Sri Lanka. The reasons for implementing the TQM, benefits, its continuation, and management accounting implications were explored. For this purpose, employed a case study approach, and semi-structured interviews were conducted with employees of different hierarchical levels. The findings show that institutional factors and technical efficiencies influence the implementation of TQM. From the institutional perspective, the selected organization can enhance the performance via TQM implementation by identifying the reasons behind the TQM movement and gaining benefits due to the continuation of TQM as a well-developed and effective problemsolving tool. From the technical perspective, this study contributes to the existing literature on TQM and guides practicing managers to enhance their performance via effective implementation. Additionally, this contributes to the development of Management Accounting systems.
How to Cite: Alahakoon, A.M.S.K., Wijesinghe, M.R.P. and Premarathne, W.G.I.D., 2021. Management Accounting Practices: A Case of Total Quality Management (TQM) Strategies and Performance. Wayamba Journal of Management, 12(2), pp.1–19. DOI: http://doi.org/10.4038/wjm.v12i2.7512
Published on 30 Dec 2021.
Peer Reviewed

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